Traces

Support

Most problems are one setting away. Start with the fixes below — and if none of them helps, come and ask us on Discord.

Ask on Discord

The fastest way to reach us — and other drivers who run the same setup.

Getting started Connection Other apps Your laps & data Updates Account & billing Get in touch

Getting started

Signing in first, then from download to your first lap on screen.

How does signing in work?

Traces uses your DG‑EDGE account — the same one as the website. There is no separate password to remember.

  1. Open Traces and enter the e‑mail address of your DG‑EDGE account.
  2. We e‑mail you a one‑time code. It is valid for 15 minutes.
  3. Type the code into the app. That is it — the app stays signed in afterwards, so you only do this once.

Using the app also needs an active EDGE Premium subscription on that account.

I never receive the sign‑in code

Almost always one of these three, in order of likelihood:

  1. The e‑mail address is not the one on the account. The code only goes to an address that already has a DG‑EDGE account. A typo, or a second address you sometimes use, and nothing arrives. Check which address you signed up with at your account page.
  2. It landed in spam or junk. Look there before requesting another one, and mark it as safe so the next one reaches your inbox.
  3. There is no account for that address yet. Create one on dg-edge.com first, then sign in.

Codes expire after 15 minutes — if yours has, just request a fresh one. Still nothing? Ask on Discord or use the contact form.

If the code arrives and you get in, but the app then says your subscription is not active, that is a separate thing — see Account & billing.

What do I need?
  • A Windows PC and a PlayStation running Gran Turismo 7.
  • Both on the same network — the PC reads telemetry the console broadcasts over Wi‑Fi or Ethernet.
  • An EDGE Premium subscription, and the free app from the download page.
How do I set it up the first time?
  1. Install and open Traces, then sign in with your DG‑EDGE e‑mail. We send a one‑time code — no password.
  2. Press Search for console. It finds your PlayStation on the network by itself; you can also type the IP in manually.
  3. Press Connect, then drive. Telemetry appears live, and finished laps land in your Library.
How do I put the overlays in OBS?

Every overlay is a web page. In OBS, add a Browser source and paste the overlay URL from the Overlays tab, with the background set to transparent.

Windows warns about the installer — is that normal?

Yes. Windows shows a SmartScreen notice for apps it has not seen often yet. Choose More info → Run anyway. Only download Traces from this site.

Connection problems

By far the most common category — and nearly always the console's address.

Telemetry appears, then stops after 15–30 seconds Start here

Almost always the saved PlayStation address is no longer the right one. Home routers hand out addresses that change, so the one Traces remembers can end up belonging to nothing.

The confusing part is that you still see a few seconds of data first: after Traces asks for telemetry, the console keeps sending for about ten seconds. Those are the packets you see. Then it stops, because the request is going to an address nobody is listening on.

Fix: press Search for console in Traces to pick up the current address. To stop it recurring, give the PlayStation a fixed (static) address in your router settings — then it never moves again.

It never connects at all
  • Confirm the PC and console are on the same network — a guest Wi‑Fi or a second band that isolates clients will block it.
  • Allow Traces through the Windows firewall when prompted (private networks).
  • Only one program at a time can read the console. If another telemetry app is already connected, see the section below.
It says the port is in use, or nothing arrives

Another program is already holding the port Traces listens on — most often a second copy of Traces still running, or another telemetry app.

  • Close the other program (check the system tray for a Traces icon), then press Connect again.
  • If you want them running together on purpose, use Share telemetry with other apps instead — that is what it is for.
  • If nothing else is running and it still refuses, restart the PC and tell us on Discord.
The picture stutters or freezes briefly

Short gaps are usually Wi‑Fi interference. A wired connection to the console is the reliable fix. If it happens constantly on a cable, send us a report — the app records those gaps and we can read them.

Can I record from a replay?

Yes. Turn on replay recording in the Recording tab before you start playback, and Traces will record it like a live race.

Running alongside other apps

Gran Turismo sends telemetry to one program at a time. Traces can pass it on to the rest.

How do I use Traces and SimHub at the same time? Start here
  1. In Traces: Settings → Share telemetry with other apps, tick it on and Save.
  2. In SimHub or any other telemetry tool, set the PlayStation address to this computer: 127.0.0.1 instead of your console's address.
  3. Connect Traces to the console as usual. The other apps then receive exactly what the console sends.

Settings shows which apps are currently receiving, so you can tell “connected” from “misconfigured” at a glance.

SimHub will warn that another application is using UDP port 33740. That is usually fine — Traces holds it because Traces is the app talking to the console. But if SimHub will not start at all because of it, give SimHub a port of its own: put 127.0.0.1:33742 in Also send to and set the Gran Turismo 7 UDP port in SimHub to 33742. Ports 33739, 33740 and 33741 are Traces’ own — a local target on any of those is dropped, so it does nothing.

Worth doing either way: give the PlayStation a static IP on your router, so the console address you type into Traces stops changing.

Why is my steering trace flat?

If another app connects to the console and forwards to Traces (rather than the other way round), the data that reaches Traces is a shorter packet that contains no steering angle. Traces then shows a calculated estimate instead of a dead line.

For exact steering, let Traces connect to the console and pass the data on to the other app, as above. You keep your pedal effects either way.

What about an app on another PC?

Use the optional Also send to field in the same settings card, with that machine's address and port.

Your laps and data

Where sessions live, what goes online, and who can see it.

How do I publish my laps to the web?

Turn on auto‑upload in Settings → Publish laps to the web. Saved sessions then appear on your own page, and Settings shows the link to share.

Each session carries its own private/public setting — the padlock next to it in the Library switches between the two.

What is the difference between private and public?

Private sessions are reachable only by someone with the direct link. Public ones are listed on your page. New uploads follow the rule you choose in Settings; you can change any session afterwards.

My laps are not uploading
  • Check you are signed in — uploads use your account.
  • Settings shows the queue and the last error underneath the card.
  • Anything queued goes up by itself when the app next starts.
  • Still stuck? Send us the report from the Activity log.
What do the small icons on some laps mean?

They flag laps that are not clean flying laps — a pit stop, a stop on track, a cut lap, or the first lap from a standing start. They explain why a lap is not a fair comparison. The app's FAQ describes each one.

Where are my session files kept?

Sessions are ordinary files on your PC, in the folder shown in Settings, and stay there whatever happens online. You can change the location, and download any session from the Library.

What happens when I delete a session?

Deleting a session in the Library removes it from the website too, so a lap you take down stays down.

Does my practice progress follow my account?

Yes, as long as you are signed in. Your best grade for each drill in Practice is saved to your account, so it is there on another PC and survives a reinstall.

Only your best counts — a worse run never replaces a better one, whichever machine it came from. Progress is yours alone and is never shown on your public page. Signed out, it stays on that computer only.

Updates

Traces keeps itself current from version 1.4.2 onwards.

How does updating work?

The app checks for a new version when it starts and every few hours. A newer one downloads quietly in the background, and you are told when it is ready — never in the middle of a session.

Click the notice to open Settings → Software update and install it. If you ignore it, it installs the next time you close the app.

I am on an older version and never get updates One time

Versions before 1.4.2 cannot update themselves. Install the current version once from the download page — after that, updates arrive on their own.

How do I check for an update myself?

Settings → Software update shows your installed version and has a Check for updates button.

Account & billing

Your account and subscription live on DG‑EDGE, not here.

Where is my account and subscription handled?

DG‑EDGE holds your account and takes care of the EDGE Premium subscription and payments. This site is for Traces itself — the app, your laps, and the answers on this page.

The app says my subscription is not active

Sign out and back in so the app re‑checks. If it still refuses after a payment went through, check your subscription page first, then message us with the e‑mail you use.

Getting in touch

Discord is the fastest way — most questions are already answered there.

How do I reach you?

Discord is usually fastest, and most questions have already been answered there by us or by other drivers running the same setup.

If you would rather write to us privately, use the contact form on dg-edge.com.

How do I send a diagnostic report?

Only send one when a member of the team asks for it — it is not needed for most questions.

  1. In Traces, open Settings and scroll to Activity log.
  2. Press Copy for support.
  3. Send it privately to the team member who asked, with a sentence about what you were doing.

Please do not post it in a public channel. The report describes your own machine — app version, Windows version, connection details and recent activity — and is meant only for whoever is helping you. It does not contain your password, sign‑in code or e‑mail address.

What should I include?
  • What you expected, and what happened instead.
  • When it happened — roughly the time of day is enough to find it in the log.
  • Whether anything else was running (SimHub, OBS, other telemetry tools).
  • A screenshot, if it is something you can see.